AML/KYC Policy
Last updated: 2026-10-30
This AML/KYC Policy describes how V-HUB ASIA Ltd. Co ("V HUB Asia", "we", "us") identifies customers and monitors payments for services booked through v-hub.info and in our office, in order to prevent money laundering and terrorism financing.
1. Purpose and scope
This Policy applies to all customers and all payments, both on the website and in the office.
We act in accordance with the laws of Vietnam on anti-money laundering and countering the financing of terrorism, and with the requirements of the banks and payment providers we work with.
2. Customer identification
To identify a customer we collect: full name, date of birth, nationality, passport or other identity document details, contact details and a photo of the document.
Where necessary we also ask about the source of funds and the purpose of the operation.
3. When we verify
Before providing a service and accepting payment.
When there is doubt about the accuracy of the data provided.
When an operation looks unusual.
When the customer's data changes.
4. Payer
The payer's full name is matched against the customer's identity document.
We do not accept payments from third parties or anonymous payments.
5. Sanctions and higher risk
We screen customers against sanctions lists and check whether they are politically exposed persons.
Customers assessed as high risk undergo enhanced due diligence.
6. Monitoring
We monitor operations for unusual amounts, unusual frequency, splitting of payments into smaller parts, and inconsistency with the customer's profile.
7. Our rights
We may request additional documents, refuse to provide a service, suspend an operation, and, within the limits of the law, return the money to the original payment method.
Refunds are governed by the Cancellation and Refund Policy: v-hub.info/refund-policy.
8. Reporting suspicious operations
If an operation is suspicious, we report it to the authorised state authority of Vietnam in accordance with the law, without notifying the customer.
9. Record keeping
Customer data and documents are kept for at least 5 years after the last operation.
Data is protected against unauthorised access, alteration, disclosure or destruction.
10. Staff
Our employees receive anti-money laundering training. A responsible officer for AML/CFT compliance is appointed within the company.
11. Changes to this policy
We may update this AML/KYC Policy. The current version is always available on this page. The date at the top reflects the latest revision.
12. Contacts
V-HUB ASIA Ltd. Co, registration number 0402292881.
Address: 134 Do Ba St., Bac My Phu, Ngu Hanh Son, Da Nang 550000, Vietnam.
Email: info@v-hub.info. Phone: +84 865 409 399.