Cancellation and Refund Policy

V HUB Asia processes refunds based on the cancellation and modification terms of each specific tour or service, the status of service usage, and the actual refundable amount recovered from the relevant suppliers.

Non-refundable fees, bank charges, payment gateway fees, visa fees, ticketing fees, hotel deposits and other validly incurred costs are deducted before the refund is made.

Cancellation and modification terms are stated in each tour program and in the service confirmation. Unless a program provides otherwise, the following standard terms apply: cancellation before the day of departure — refund of the amount paid less the costs listed above; cancellation on the day of departure — cancellation fee of 50% of the service price (for the Hoi An tour, if cancelled after 09:00 on the day of departure); no-show — no refund.

The customer cancels the booking in accordance with the conditions announced in the tour program or the service confirmation.

The tour or service cannot be performed because V HUB Asia or the supplier is unable to provide it, and the customer does not choose an alternative date or an equivalent service.

The customer has made an overpayment or a duplicate payment, or the value of the service previously confirmed by V HUB Asia has been reduced.

The customer fails to appear, arrives late, voluntarily leaves the tour group, or does not use part of the scheduled services.

The customer provides incorrect personal information, lacks identification documents, holds a passport with insufficient validity, fails to meet visa or immigration requirements, or is denied transport for reasons attributable to the customer.

The service involves issued tickets, confirmed reservations, submitted documentation or a non-refundable / non-cancellable status, or the cancellation deadline set by the supplier has already passed.

In the event of force majeure (natural disasters, severe weather, epidemics, government restrictions and similar circumstances beyond the parties' control), V HUB Asia offers an alternative date or an equivalent service where possible. Refunds in such cases are considered individually, taking into account the costs actually recovered from suppliers.

Send a request by email to info@v-hub.info, by phone +84 865 409 399, or via the Telegram or WhatsApp contact used for the booking, stating the booking reference or the name and date of the service, the customer's full name and the reason for the request.

The applicable cancellation terms are determined by the date and time at which V HUB Asia receives the request.

Once a refund request is validated, V HUB Asia refunds the amount to the original payment method or to an alternative method agreed by both parties. The estimated processing time is 7 to 15 working days, excluding the processing time required by banks, international payment gateways or suppliers.

For international payment transactions, the time required for the funds to be credited may be longer, depending on the card-issuing bank, exchange rates and the rules of the payment organisation. Any exchange rate differences or incoming transfer fees are determined by the respective banks or payment gateways.

V HUB Asia notifies the customer of the outcome by email, telephone or the contact channel used for the booking. The customer is responsible for verifying the details of the receiving account and for reporting any errors promptly.

We may update this Cancellation and Refund Policy. The current version is always available on this page. The date at the top reflects the latest revision.

V-HUB ASIA Ltd. Co, registration number 0402292881.

Address: 134 Do Ba St., Bac My Phu, Ngu Hanh Son, Da Nang 550000, Vietnam.

Email: info@v-hub.info. Phone: +84 865 409 399.